FAQ
Upload the document on the “Upload" page. Fill in all the mandatory fields. Select the preferences for the Vendors from our Vendor Marketplace. Select the vendor from the list and proceed. You can see the estimated price quote on the “Status” page.
If you want to get another quote, go back to the upload page, fill in all the details again and select another vendor to get a new price quote.
Users may upload single documents or Zip files. We recommend no more than 10 MB files.
There are no commitments to buy once you have uploaded and priced a document. You can add your selected documents to the shopping cart if you want to buy.
We do not share your information with any third parties. We will not sell or rent this information to anyone.
For more information, please visit our Privacy Policy page.
Once the work is done, the documents are available for only 30 days for the user/customer to download. After that the documents are completely deleted from our database.
You will receive a status update email and text message (if you selected this option) whenever there’s an update in terms of your document status. Also, we will send you reminders that your document is available for download before we delete it after 30 days.
For more information, please refer our Terms & Conditions page.
After your first upload, you will receive the first price for the document whether from the platform or from our partner marketplace. If you want to get another price, please upload the document again and choose a different vendor. You will only pay the quote for the document that you selected to move forward with.
Yes, you can setup BOA or BPA with our platforms. You can also authorize other users under your BOA or BPA. Only the users authorized by you preliminary can assign the payment under BPA.
For more information, please refer to our Partner Portal or contact us.
Yes, we collect the sales tax on your transaction. Before directing to the checkout page, you will be asked to choose the state. The state entered will be used to calculate the sales tax for purchased services.
You have 5 days after downloading the document to raise any issues or concerns. You will be provided an email to which the issues can be reported when the document is downloaded. We also provide a customer feedback survey so that we can improve your experience with us.
For more information, please refer our Terms & Conditions page.
Please email us or visit Contact us, on our websites for more details.
You can call us during 9:00 AM to 5:00 PM EST or email us or chat with us.
Your document may have exceeded our automated pricing thresholds. We will contact you with a price quote.
Once documents are uploaded successfully, the document can be seen on Status page, select the document and add to cart. You can add multiple documents to the cart.
The purchase consists of two phases - initial payment of 50% of estimated price as per the quote and final payment of the remaining balance as per the total estimated/updated price. You can directly proceed to payment (Pay with Credit/Debit Card) or assign it to payer or BPA.
Yes, you will be invoiced, and details will be sent as an email.
You can sign up for and opt out of newsletters and promotions. You may receive marketing communications outside of your transaction with us but not directly as a result of doing business with our site.
You can opt out to stop receiving message.
On the Upload page, you get the options to choose the “Source Language” and “Target Language”. After successful upload of the document, the price quote can be viewed on the “Status” page.
If you want to get multiple quotes, reupload the document & choose a different vendor. The new quote can be found for the new upload on the “Status” page.
Yes, you can delete the document and/or not choose to add it to the shopping cart or delete it from your shopping cart.
We proofread the Amazon Translate at a reduced cost from our regular translation services.